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A support plan for your Drupal website is essential for several reasons:

Ongoing Health: Our comprehensive Maintenance and Support plan ensures the ongoing health of your Drupal website. With regular checks, updates, and optimizations, we keep your site running smoothly and efficiently.
Security: Security is a top priority. Our support plan includes regular security patching, audits, and user permissions optimization to protect your website from vulnerabilities and cyber threats.
Optimization: We focus on optimizing your Drupal website for performance, user experience, and search engine visibility. From database optimization to SEO improvements, we ensure your site operates at its best.
Focus on Core Business Activities: With our support plan handling the technical aspects of your Drupal website, you can focus on your core business activities. Leave the maintenance, updates, and security to us while you concentrate on growing your business.
Expert Guidance: Our support team consists of experienced professionals who are ready to assist you with any questions or concerns you may have. Whether you need customization options or specific optimizations, we're here to help.
Investing in Techbute’s support plan for your Drupal website provides peace of mind, knowing that your digital presence is in expert hands. Reach out to our support team today to discuss how we can tailor a plan to meet your unique needs.

Our Service Level Agreement (SLA) outlines the response times for different ticket priorities (P1 to P5) to ensure prompt resolution and efficient support for your Drupal website:

P1 - Critical:
  • Definition: Critical issues that severely impact website functionality or pose significant security risks.
  • Response Time: Our team acknowledges P1 tickets immediately upon receipt.
  • Resolution Time: We commit to resolving P1 tickets within 1 hour of acknowledgment based on the criticality of the ticket

P2 – High:
  • Definition: High-priority issues that affect website performance or functionality but are not critical emergencies.
  • Response Time: P2 tickets are acknowledged within 1 hour of submission.
  • Resolution Time: We aim to resolve P2 tickets within 4 hours of acknowledgment.

P3 - Medium:
  • Definition: Medium-priority issues that require attention but do not significantly impact website performance or functionality.
  • Response Time: P3 tickets are acknowledged within 4 hours of submission.
  • Resolution Time: We strive to resolve P3 tickets within 1 business day of acknowledgment.

P4 - Low:
  • Definition: Low-priority issues or inquiries that do not require immediate attention and have minimal impact on website operations.
  • Response Time: P4 tickets are acknowledged within 1 business day of submission.
  • Resolution Time: We aim to resolve P4 tickets within 2 business days of acknowledgment.

P5 – Informational:
  • Definition: Informational requests, general inquiries, or non-urgent issues that do not impact website functionality.
  • Response Time: P5 tickets are acknowledged within 2 business days of submission.
  • Resolution Time: We address P5 tickets within 5 business days of acknowledgment, providing necessary information or updates.

Techute’s SLA ensures that your Drupal website receives timely attention and support based on the severity of the issue. We are committed to delivering exceptional service and resolving your tickets efficiently to minimize disruptions and maintain optimal website performance.

Elevate your Drupal website's performance with our essential 10-hour maintenance package. Ensure seamless functionality, timely updates, and proactive monitoring for a digital presence that reflects excellence and reliability.

Invest in strategic support for your Drupal website with our advanced 20-hour package. Experience meticulous updates, preventive checks, and minor optimizations, providing a foundation for sustained growth and user satisfaction.

Secure your digital investment with our premium 40-hour package, offering comprehensive Drupal care. Benefit from major enhancements, strategic support, and a dedicated team ensuring your website stays ahead in performance and innovation.

Forge an elite partnership with Techbute through our 80-hour powerhouse package. Tailored for large enterprises, this comprehensive plan combines robust maintenance, advanced enhancements, and expert guidance, ensuring your Drupal website stands as a beacon of digital excellence.

Our Maintenance and Support plans ensure that your Drupal website remains up-to-date with the latest module releases. We conduct regular checks for updates, applying both security patches and feature enhancements to keep your site running smoothly and securely.

Stay current with Drupal's core updates. We manage and implement updates to the latest stable version, ensuring your website benefits from improved functionalities, bug fixes, and security enhancements.

Rest easy with our robust backup system. We perform regular offsite backups of your Drupal website, safeguarding your data against unforeseen circumstances. Your information is securely stored, allowing for quick restoration in case of emergencies.

Addressing user interface issues is paramount. Our plans include minor and major UI fixes for the top pages, enhancing the overall user experience and ensuring a seamless navigation journey for your visitors.

Boost your website's visibility with our SEO improvements. From basic enhancements on top 10 pages to advanced optimizations across all pages based on the support plan, we focus on elevating your Drupal site's search engine ranking and attracting organic traffic.

Efficiency is key. We provide performance optimizations for the top pages, ensuring your Drupal website runs smoothly and delivers a seamless experience to your users. To optimize your CWV please contact us.

Security is non-negotiable. Our plans include the installation and management of SSL certificates, safeguarding your users' data through encrypted connections. We handle the renewal process, ensuring uninterrupted security.

Protect your Drupal site from vulnerabilities. Our plans include comprehensive security audits, identifying and addressing potential threats to ensure the integrity of your website.

Maintain a seamless user experience with our regular checks for broken links. We identify and fix any broken links promptly, ensuring that your visitors can navigate your Drupal website without interruptions.

Why It Matters:

  • User Satisfaction: A website free of broken links enhances user satisfaction and trust.
  • SEO Optimization: Search engines penalize websites with broken links, impacting SEO rankings.
  • Content Integrity: Ensure the integrity of your content by promptly addressing broken links.

How We Handle It:

  • Automated Scans: Utilize automated tools to regularly scan the website for broken links.
  • Notification System: Implement a notification system for immediate alerts on broken links.
  • Timely Fixes: Efficiently address broken links to maintain a smooth and error-free user experience.

Prevention is key to maintaining a healthy website. Our monthly preventive checklist includes a comprehensive review of key elements to prevent potential issues and ensure the ongoing optimal performance of your Drupal site.

Why It Matters:

  • Risk Mitigation: Identify and address potential issues before they escalate.
  • Continuous Optimization: Regular preventive checks contribute to the continuous improvement of your website.
  • Stability: Maintain a stable and reliable online presence through proactive measures.

How We Handle It:

  • Checklist Items: Establish a detailed checklist covering security, performance, and functionality.
  • Regular Execution: Implement the preventive checklist on a monthly basis, ensuring consistent vigilance.
  • Documentation: Maintain detailed documentation of preventive measures taken and outcomes.

Ensure optimal database performance with our database optimization services. Our plans cover basic maintenance in lower tiers and progress to more advanced performance tuning in higher tiers, enhancing overall site efficiency.

Stay protected with our regular security patching schedule. We systematically apply security patches to your Drupal site, mitigating potential vulnerabilities and fortifying your website against cyber threats.

Track your website's performance with our monthly performance reports. Our advanced plans include insights into key metrics and suggest optimizations to enhance your Drupal site's overall performance.

Consulting hours offer numerous benefits for your Drupal website:

  • Expert Guidance: Access to experienced professionals who can provide expert guidance on various aspects of your website, including design, functionality, and optimization.
  • Strategy Discussions: Collaborate with our team to develop strategic plans and initiatives for your Drupal website. Whether it's expanding functionality or improving user experience, we help you define and execute your goals.
  • Personalized Advice: Receive personalized advice tailored to your specific needs and challenges. Our consultants take the time to understand your objectives and offer tailored solutions to address them effectively.
  • Optimized Growth: Leverage consulting hours to identify opportunities for growth and improvement. From SEO strategies to content planning, our consultants help you optimize your Drupal website for maximum impact.

Our Security Audits involve regular scans, code review, security patching, and user permissions audit. We employ industry-leading security tools to detect vulnerabilities and address potential threats promptly.

How We Handle It:

  • Regular Scans: Conduct routine scans using industry-leading security tools to detect vulnerabilities.
  • Code Review: Thoroughly review the website's codebase to identify and address potential security loopholes.
  • Security Patching: Promptly apply security patches to Drupal core and contributed modules to stay protected against known vulnerabilities.
  • User Permissions Audit: Review and optimize user permissions to limit access only to necessary functions, reducing the risk of unauthorized access.

Minor Enhancements refer to improvements beyond bug fixes but not classified as major feature additions. They contribute to continuous improvement, enhance user satisfaction, and provide a competitive edge in the digital landscape.

Why It Matters:

  • Continuous Improvement: Regular enhancements contribute to the ongoing evolution and improvement of your website.
  • User Satisfaction: Addressing minor issues enhances the overall user experience, leading to increased satisfaction.
  • Competitive Edge: Stay ahead in the digital landscape by consistently refining and enhancing your site.

How We Handle It:

  • Requirements Analysis: Understand your specific needs and goals for the website.
  • Implementation: Efficiently implement minor enhancements based on the agreed-upon priorities.
  • Quality Assurance: Rigorous testing ensures that enhancements do not introduce new issues and align with your expectations.

Major Enhancements involve substantial improvements or additions to your Drupal website based on specific requirements. We gather requirements, plan comprehensively, implement them with meticulous attention to detail, and provide user training if required.

Why It Matters:

  • Strategic Growth: Major enhancements align with your strategic goals for digital growth and evolution.
  • Competitive Differentiation: Introducing new and innovative features sets your website apart from competitors.
  • Scalability: Enhancements cater to the evolving needs and scale of your business over time.

How We Handle It:

  • Requirement Gathering: Collaborate closely to understand the precise requirements and objectives.
  • Planning: Develop a comprehensive plan outlining the scope, timeline, and resources required.
  • Implementation: Execute the enhancements with meticulous attention to detail and quality assurance.
  • User Training (if required): Provide training sessions to ensure a smooth transition and optimal utilization of new features.

Google Analytics is a powerful tool for understanding website performance and user behavior. Our plans include the setup and configuration of Google Analytics to provide valuable insights into your Drupal website's performance. Contact us to explore about advanced Google Analytics Integration.

Why It Matters:

  • Data-Driven Decision Making: Access detailed analytics to inform strategic decisions and optimizations.
  • User Behavior Analysis: Understand how visitors interact with your site, allowing for targeted improvements.
  • Performance Tracking: Monitor the impact of changes on user engagement, conversions, and other key metrics.

How We Handle It:

  • Account Creation: Set up a dedicated Google Analytics account for your website.
  • Code Integration: Integrate the Google Analytics tracking code into your Drupal website.
  • Customization: Configure custom reports and dashboards tailored to your specific metrics and goals.